Cancellation & Refund

A. Reservations may be modified up to 8 hours prior to the scheduled vehicle pick-up time.

B. If the reservation is modified and the total amount changes, the following shall apply:

• If the modification results in an amount due to the customer, the remaining balance will be refunded upon closing the rental agreement.

• If the modification results in an additional amount payable by the customer, the customer will be given the option to pay the additional amount through electronic payment. If the additional amount is not paid, the customer will lose the discount applicable to electronic payment.

C. If the reservation is cancelled more than 24 hours before the scheduled vehicle pick-up time, the reservation amount will be refunded after deducting the electronic payment service fee.

D. If the reservation is cancelled within 24 hours prior to the scheduled vehicle pick-up time, an administrative fee equivalent to 100% of the vehicle rental value for one day will be deducted, and the remaining amount will be refunded.

E. For payments made by credit card, the refund will be credited to the customer's account within a minimum period of two weeks from the date of cancellation.

F. For payments made through the SADAD payment service, the refundable amount will be paid in cash through the nearest branch.

G. For payments made through Tamara, in the event of reservation cancellation, a 4% administrative fee and applicable service fees will be charged, in addition to applying clauses (C) or (D) above.