Privacy Policy

Rahoul Al Sharq Company collects information about visitors to its website in order to provide services that meet our customers' needs. Information may be collected as part of:

1. Responding to requests for information;

2. Subscribing to newsletters or membership programs;

3. Submitting a job application; or

4. Responding to communications we send, such as surveys, promotional offers, or correspondence.

We collect such information with your knowledge and consent.

The types of personally identifiable information we may collect include:

• Name

• Date of birth

• Country

• Gender

• Marital status

• Home or work address and email address

• Telephone or fax number

• Nationality

• Personal identification documents, passport, residency permit (Iqama), driver's license, or business card

• Other information necessary to enhance your experience

Rahoul Al Sharq Company may also collect non-personal information about you, such as:

• Your use of our websites

• Communication preferences

• Responses to promotional offers and surveys

Rahoul Al Sharq Company is committed to being transparent about how we collect and use personally identifiable information from visitors while they use our website or application. We will not request or use information unless it is necessary for legitimate purposes.

The primary uses of personally identifiable information include:

• Providing services, such as processing a transaction or fulfilling a request for information.

• Marketing and communicating with you regarding products and services offered by Rahoul Al Sharq Company, its partners, or trusted third parties.

• Conducting market research through surveys to better understand and serve your needs, improve the effectiveness of our website or application, enhance your experience with Rahoul Al Sharq Company, and improve various types of communications, advertising campaigns, and/or promotional activities.

You always have the choice of whether or not to provide your personally identifiable information or to determine the types of communications you wish to receive from us. However, choosing not to provide certain information may affect our ability to provide certain services or may affect the speed and efficiency of our communications with you.

In most cases, information provided by you may be added to a local or global database. As part of processing your information, it may be necessary to transfer it to employees of Rahoul Al Sharq Company and/or service providers in the Kingdom of Saudi Arabia or elsewhere in the world for the purposes described in this Privacy Policy.

As a general practice, Rahoul Al Sharq Company does not sell, rent, or physically transfer your personally identifiable information to any parties outside the Rahoul Al Sharq Company organization.

Rahoul Al Sharq Company may disclose information in the following circumstances:

• When we have received your consent to disclose the information.

• When disclosure is necessary to government authorities or insurance companies.

• When the information is required by companies providing services on behalf of Rahoul Al Sharq Company, such as customer support, market research management, or database management.

• When access to the information is necessary to facilitate business operations or fulfill contractual obligations.

• To comply with applicable legal and regulatory requirements or a court order.

• In emergency situations, such as to protect the life, health, or property of an individual.

When information is shared as described above, we seek to limit the scope of the information provided to what is necessary to perform the specific function. Unless prohibited by law or legal procedures, we require third parties to protect your personally identifiable information (PII) and comply with applicable privacy laws and regulations.

As part of our commitment to transparency, we may contact you by postal mail, email, telephone, or any other communication method to inform you about new products and services offered by Rahoul Al Sharq Company, special offers, events, or other information that may be of interest to you.

You may also receive communications from carefully selected third parties. You have the right to opt out of some or all such communications by following the instructions provided in the relevant communication or by contacting Rahoul Al Sharq Company directly.

We aim to keep our valued customers informed so that everyone has an equal opportunity to benefit from offers provided by Rahoul Al Sharq Company and its partners.

In certain circumstances, your consent may be implied by the nature of the service requested or the transaction conducted. For example, Rahoul Al Sharq Company may collect and use personally identifiable information that you voluntarily provide, as well as data or behavioral information collected in an aggregated form.

Your consent will also be considered provided for communications from us that are necessary to complete transactions and provide the services you have requested.

In certain circumstances, we will request your explicit consent when collecting information that is considered sensitive under applicable data privacy regulations, such as information that may reveal racial or ethnic origin or health conditions.

To ensure that your personally identifiable information remains protected and up to date, we encourage you to review and update it regularly, for example, if your address or email address changes or if you wish to add another method of communication.

You may be required to provide proof of identity or other authentication materials along with a completed access request form. Personally identifiable information cannot be accessed by telephone.

If you request the removal of certain information, we may retain such information in certain files for a period of time in order to resolve disputes, correct errors, or meet other legal or operational requirements.

However, certain types of information may be stored indefinitely in archival systems or log files due to technical, physical, or legal requirements. Therefore, you should not always expect us to remove personally identifiable information from our databases in response to your request.

Rahoul Al Sharq Company may use tracking logs, invisible pixels, and web beacons to obtain information about you during your visit to our website.

A tracking cookie is a small text file sent to your browser by a server and stored on your computer's hard drive. It provides your computer with a unique identifier that may be used when you return to our website.

Cookies are designed to save you time by providing a personalized experience without requiring you to remind us of your preferences each time you return to our web pages. Rahoul Al Sharq Company cookies are not designed to damage your files or read other files stored on your computer's hard drive.

Cookies may also allow us to provide you with a personalized online experience in the following ways:

• Saving your username and password to make future access easier and more convenient.

• Ensuring that you receive the appropriate frames and content.

• Confirming that you have received the requested information.

• Helping us deliver communications related to your interests and location.

Rahoul Al Sharq Company cookies are limited to your use of this website and are not designed to track your browsing activity on other websites after you leave or log out of this website.

We track the use of our website in order to better understand your needs and make it easier for you to find information in the future.

Please note that third parties may also place cookies on your computer's hard drive. Accordingly, Rahoul Al Sharq Company is not responsible for the presence or absence of third-party cookies or for any technical capabilities or practices associated with third-party cookies.

Rahoul Al Sharq Company also uses invisible pixels, sometimes referred to as web beacons, to determine the number of people who visit certain web pages. This information is collected and reported in aggregate form and does not contain personally identifiable information. Rahoul Al Sharq Company may use this information to improve its marketing programs and website content.

If you prefer not to benefit from the advantages of cookies, you can adjust your web browser settings to handle cookies in different ways. Depending on the type of browser you use, you may be able to configure your browser to:

• Ask you to accept or reject cookies individually; or

• Prevent your browser from accepting cookies altogether.

You should refer to your web browser provider or manufacturer for specific information regarding cookie security and settings.

However, you should also understand that rejecting cookies may affect your ability to complete certain transactions on this website and our ability to recognize your browser from one visit to another.

Rahoul Al Sharq Company also uses invisible pixels, sometimes known as web beacons, to count the number of people visiting certain web pages. The information collected through invisible pixels is reported in aggregate form and does not contain personally identifiable information. Rahoul Al Sharq Company may use this information to improve its marketing programs and content.

Rahoul Al Sharq Company may provide links to other websites for your convenience and to facilitate access to information.

Accordingly, Rahoul Al Sharq Company is not responsible or liable for the content or materials available on any independent third-party websites, including, but not limited to, advertising claims or marketing practices.

Third-party websites accessed through our website or application may have their own privacy policies, data collection practices, and security measures.

Rahoul Al Sharq Company is therefore not responsible or liable for the practices, policies, or security measures implemented by third parties on their websites. You are encouraged to review the privacy statements and policies of linked websites to understand how they collect, use, and store information.

Rahoul Al Sharq Company does not knowingly seek or intend to receive personally identifiable information directly from minors.

As we may not be able to determine the age of individuals who access and use our website or application, if a minor, as defined by applicable law, provides us with their personal information without the consent of their parent or legal guardian, we encourage the parent or guardian to contact us so that we can remove such information and exclude the minor from Rahoul Al Sharq Company's marketing communications.

Although we make reasonable efforts to ensure that the information provided through this website or application is accurate and useful, Rahoul Al Sharq Company does not guarantee the accuracy or completeness of the content or materials accessible through this website or application.

In order to protect the identity and privacy of our employees, pseudonyms or fictional names may be used on this website or application. Accordingly, we assume no responsibility for the accuracy of such data or information or for any consequences arising from its use.

Rahoul Al Sharq Company may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Any changes to this Privacy Policy will be published on this page.

To operate our website and booking service we use trusted service providers, including Google Analytics, Google reCAPTCHA, Google Firebase Authentication, Moyasar for payment processing, Amazon Web Services for hosting and storage, and Postmark for email. Our Third-Party Services page explains what each provider does and the information it may process.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: +966 920018626